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CM Engineer IP

3.00 to 5.00 Years   Chennai   27 Jan, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

FM Engineer IP Job descriptionEducation and Experience (Technical Knowledge and Skills)

  • Bachelor s degree in Engineering
  • 3 to 5 years experience in the IP/MPLS network operations with relevant certifications.
  • Understand the general principles of Telecommunications and Service Provider Network
  • IP Networking certifications- NRS2, CCNP, CCIE, etc. (or Equivalent)
  • Relevant hands-on experience on MPLS is mandatory.
  • Relevant hands-on experience with routing protocols like ISIS, OSPF, BGP.
  • Hands-on experience on Nokia SR products highly preferred
  • Candidates from Telecom/Internet Service Provider network background preferred
  • Experienced in NOC/GNOC environment and ready to work in 24*7 support environment
  • Knowledge in several of the multi-vendor suppliers /equipment s:Routers /Switches/Firewalls/Load-Balancers, FTTH/DSLAMs.
Processes & Tools
  • ITIL Foundation recommended
  • Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
  • Knowledge of tools: BMC REMEDY/ITSM, NetCool, other platform tools preferred.
Leadership Competencies
  • Project a winning mindset
  • Lead courageously
Functional Competencies-Communicationo Communicates and presents concepts clearly, precisely, and concisely: keep it simple!o Demonstrates conflict and problem resolution skills (in person and via the phone)o Establishes and write effective processes, policies and procedureso Creates an environment where project team members and other stakeholders can constructively challenge behaviors and ideas- Adaptability (Works constructively under pressure or adversity)- Problem Solvingo Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,involving the project team, the customer and stakeholders in the problem resolution as necessary- Planning & Executiono Follow step-by-step processes and procedureso Appropriately performs problem escalationo Able to analyze, visualize, articulate, and solve problems and concepts- Managing execution (Monitors and tracks progress and performance using relevant tools)- Developing self & otherso Able to work in a multicultural environment, across different countries and organizationso Through coaching and teaching, supports employees development and acquisition of skills and knowledge to become more effective in their current or growth position and careerQuality & Knowledge:Develops points of view, lessons learned, best practices, and transforms project deliverables into a Knowledge Management asset to create repeatable solutions/learnings.Key Tasks * Mission
  • Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
  • Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
Responsibility
  • Provide 24/7 L2 support on relevant elements
  • Perform L2 fault and service restoration
  • Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
  • Input into Incident Reports and Problem Management
  • Update TT with L2 fault information, impact analysis and rectification.
  • During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
  • Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
  • Collect and analyses required logs and traces during and post fault investigations
  • Support other L2 domain teams in identifying faults
  • Develop, maintain and perform L2 Health Checks and scripts
  • Develop and maintain L2 technical processes and tools
  • Ensure backup of all elements as per Back-Up policy
  • Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
  • Review plans and results of IOT, SW release and feature testing
  • Review regression test plan, specifications and results for SW updates
  • Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
  • Maintain network baseline document set e.g. life cycle database for all elements
  • Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
  • Maintain known issue list/ Risk Register
  • Improve optimization of alarms, counters and thresholds.
  • Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
  • Review, awareness and approval of CR activity and participate in Daily CR Review meetings
  • Usage data collection and control
  • Perform System Performance monitoring and analysis
  • Provide Operational Acceptance for new elements being introduced into the network
  • Provide data for pre-sales support
Technology Intelligent Network Product ALU - ICC OSP 2.4,

Keyskills :
configuration managementnetagileantroot cause analysislife cycleroot causerelease notesdata collectionimpact analysisfault managementsoftware updatesstatements of work sow

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