Collection Officer

Job Description

We are looking for a motivated and customer-focused Field Collection Executive to join our growing team. This role offers an excellent opportunity for individuals who are passionate about customer engagement, financial services, and professional development. If you are goal-oriented, enjoy meeting people, and aspire to build a successful career in collections, customer relationship management, and finance, we would like to hear from you.At our organization, we believe in nurturing talent, recognizing performance, and providing clear career progression opportunities for individuals who consistently deliver results.Key ResponsibilitiesCustomer Collections & Relationship ManagementConduct field visits to customers for payment collections and account follow-ups.Ensure timely recovery of outstanding dues while maintaining a professional and customer-friendly approach.Build and maintain strong relationships with customers to enhance trust and long-term engagement.Handle challenging collection cases and effectively manage high-priority or difficult accounts.Customer Support & Query ResolutionEducate customers on invoice systems, payment processes, and related procedures.Address and resolve customer concerns regarding invoices, payments, and inventory-related queries.Provide accurate information and guidance to customers while ensuring a positive customer experience.Performance & ReportingAchieve assigned collection targets and performance objectives.Submit daily activity reports and collection updates to management.Maintain accurate records of customer interactions, commitments, and payment statuses.Ensure compliance with company policies, collection standards, and ethical practices.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong listening and customer-handling abilities.Target-driven mindset with a passion for achieving results.Confidence in presenting information and interacting with customers.Basic understanding of finance, collections, and customer service practices.Ability to explain complex information in a simple and understandable manner.Strong negotiation and problem-solving skills.Professional attitude with the ability to work independently in the field.Preferred QualificationsPrevious experience in collections, recovery field work, field operations is added advantage.Mandatory RequirementsValid Driving License.Personal Two-Wheeler for field visits.Willingness to travel within assigned locations.What We OfferCareer Growth & DevelopmentStructured training and professional development programs.Clear career progression opportunities based on performance.Exposure to finance, customer relationship management, and business operations.Performance recognition and reward programs.Work EnvironmentSupportive leadership and mentoring.Learning-focused and growth-oriented culture.Opportunity to build a long-term career with a fast-growing organization.Join UsIf you are ambitious, customer-focused, and eager to build a rewarding career in the financial services and collections domain, we invite you to become a part of our success journey.Compensation: 25,000.00 - 35,000.00 per monthWork Location: In person We are looking for a motivated and customer-focused Field Collection Executive to join our growing team. This role offers an excellent opportunity for individuals who are passionate about customer engagement, financial services, and professional development. If you are goal-oriented, enjoy meeting people, and aspire to build a successful career in collections, customer relationship management, and finance, we would like to hear from you.At our organization, we believe in nurturing talent, recognizing performance, and providing clear career progression opportunities for individuals who consistently deliver results.Key ResponsibilitiesCustomer Collections & Relationship ManagementConduct field visits to customers for payment collections and account follow-ups.Ensure timely recovery of outstanding dues while maintaining a professional and customer-friendly approach.Build and maintain strong relationships with customers to enhance trust and long-term engagement.Handle challenging collection cases and effectively manage high-priority or difficult accounts.Customer Support & Query ResolutionEducate customers on invoice systems, payment processes, and related procedures.Address and resolve customer concerns regarding invoices, payments, and inventory-related queries.Provide accurate information and guidance to customers while ensuring a positive customer experience.Performance & ReportingAchieve assigned collection targets and performance objectives.Submit daily activity reports and collection updates to management.Maintain accurate records of customer interactions, commitments, and payment statuses.Ensure compliance with company policies, collection standards, and ethical practices.Required Skills & CompetenciesExcellent communication and interpe

Keyskills :
customer engagementfinancial servicescollectionscustomer relationship managementfinancecommunicationinterpersonal skillsnegotiationfield operations