Content Associate - German, Music

Job Description

Job summaryAmazon Music reimagines music listening by enabling customers to unlock millions of songs, podcast episodes, and thousands of curated playlists and stations with their voice. Amazon Music provides unlimited access to new releases and classic hits across iOS and Android mobile devices, PC, Mac, Echo, and Alexa-enabled devices including Fire TV and more. With Amazon Music, Prime members have access to ad-free listening of 2 million songs at no additional cost to their membership. Listeners can also enjoy the premium subscription service, Amazon Music Unlimited, which provides access to more than 75 million songs and the latest new releases. Amazon Music Unlimited customers also now have access to the highest-quality listening experience available, with more than 75 million songs available in High Definition (HD), more than 7 million songs in Ultra HD, and a growing catalog of spatial audio. Customers also have free access to an ad-supported selection of top playlists and stations on Amazon Music. All Amazon Music tiers now offer a wide selection of podcasts at no additional cost, and live streaming in partnership with Twitch. Engaging with music and culture has never been more natural, simple, and fun. For more information, visit amazonmusic.com or download the Amazon Music app.Key job responsibilitiesResponsibilities:
• The primary responsibility of the role is to perform quality checks on English & German language digital content while listening to and to identify errors as well as validating errors reported by various systems and customers.
• Individual should have passion for listening to music.
• Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
• The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
• Associate should be a team player and come up with ideas to improve the editing/QA process.
• The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
• The employee will be an individual contributor for this role.
• In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
• Associate should be a team player and come up with improvement ideas to improve the process.
• Will be required to work with headsets in the majority of the worktime.
, Must be a graduate in any streamLanguage level requirements - B2 level DE.Minimum excel knowledge is preferredIndividual having passion for listening to music is preferred.Strong Written and Verbal Communication in English & German,The associate will require using of software and /or tools for fix up and data capture on a daily basis. The tasks will be primarily repetitive in nature and will require the individual to make judgment based decisions keeping in mind the guidelines provided in the SOP. The individual will also need to be able to raise a flag depending on the situation Working knowledge of computers (Basic MS Office related skills) Basic Analytical and Logical Reasoning Skills Perform variety of tasks related to content for audio catalog quality
• Strong Written and Verbal Communication in English & German
• Language level requirements - B2 level DE.
• Communication Skills
• Passion for Music
• MS Office/Excel

Keyskills :
social mediacustomer relationscontent managementediting