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CSP French Professional

0.00 to 3.00 Years   Chennai   01 Oct, 2019
ADVII TECH Hiring For SITEL GROUP
Job LocationChennai
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Summary of Primary Job Responsibilities:

  • US based customer service process and sales
  • Upselling support of Financial product to customers
  • Answer inbound calls /goals established by the client and contact center management.
  • Consistently achieve call and customer satisfaction goals and help in retention
Typical Qualifications:Education(if beyond High School or equivalent):
  • Graduate
  • Undergraduate- 12th Passed /HSC
Arrears can be consideredExperience Target(in this job or a related function/field):Candidate with Contact Center Experience would be preferred.Considering candidate would have to do upselling, thus similar experience would be an advantageSkills:Excellent communication and customer service skills
  • Should be good with sales
  • Basic computer skills (e.g. hardware, operating systems, internet)
  • Knowledge on internet concepts
Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performingthis job that is not covered in other areas above)
  • Candidate would go under drug test and thus should be comfortable with the same.
  • Candidate should be comfortable to work in 24/7 environment, no fixed week offs
Compensation
  • Fresher:- 20700/Monthly CTC 26k
  • Experienced (Minimum 12 months Experience):- 22800/Monthly CTC 27800
  • Additional Benefits : 10,000 rupees Joining bonus
  • 10 days star hotel accommodation for the relocating candidates
Essential Functions:ImportanceEssential Functions and DutiesApproximate % of Total Job1Answer inbound calls within guidelines established by the client and call center management. Ensure the delivery of a quality customer experience on each and every transactionEnsure that all complaints are recognized, recorded, confirmed and solved effectively.Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by Sitels Client.80%2Supply high-quality service in accordance with given processes and procedures.Consistently utilize scripts, Knowledge Center tools and Hot News according to call center and client procedures.10%3Ensure that adherence to required shift schedules is observed at all times.Attend all required campaign training (new program and updates).10%Decision Making Authority:Independent Decisions ExpectedRecommendations ExpectedTransferring customers appropriatelyEscalation of customer issuesCampaign improvements based on customer feedbackSystem and/or procedural improvements

Keyskills :
cisa glba cgeit it sas70 usinessalignment certifiedinformationsecuritymanager certifiedinriskinformationsystemscontrol itriskmanagement businessinformationserviceslibrary

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