Customer Account Specialist

2.00 to 5.00 Years Chennai 01 Oct, 2020

Job Location	Chennai
Education	Not Mentioned
Salary	Not Disclosed
Industry	Metal / Iron / Steel
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Position Title: Customer Account SpecialistPosition Summary: Acting as single point of contact to Internal & External Customers by handling the Order Management from Order to Delivery and Claims thereby improving the customer service level. Be the prime contact for order related activities for customers in India, Middle East & Africa.

To provide best in class service to customers Managing Orders & Delivery schedules.
Review Open orders & communicate proactively with all the stake holders.
Accountability/ownership for the On Time Delivery Process in a time bound manner-
Adhering to SOPS - working on the open issues and reports
Handling the Claims - Extending Support to Audit Teams
Communicating courteously with customers by telephone, email, letter and face to face.
Handling India, Middle east & Africa Customers.

#LI-AM1Additional Details:,

Keyskills :
customer serviceorder managementemailprimeactingclaimsmanagementInstall BaseWIPYantraAdvanced PricingOrder to CashiStoreOracle Order ManagementOracle QualityiSupplierChat

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Customer Account Specialist

Job Description

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