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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | ngineering / Construction |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Job Details : Accountable to welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide adequate answer. Incoming requests comes from telephone, fax, e-mail, eOptimumTM or KRMSAccountable to insure call dispatching until it is accepted by a technician. Dispatching methods could be phone, SMS, KFM or paging. This includes specific tasks like management of callouts on hold, unreachables.Accountable to support the Supervisors in maintaining the Fitter schedulingAccountable to support the supervisors in following up open callouts and make sure that technicians backreports open jobs. Specific reports on open jobs are available on Supervisor reportsAccountable to make the contact as easy as possible for the customer and provide adequate information.Accountable to identify safety situations, and manage them by giving the adequate safety instructions as described in the global safety procedures. He shows empathy, hes aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.Accountable to follow the KONE processes by showing responsiveness, responsibility, and quick spirit.Accountable to gather sales lead notification and forward to relevant departmentAccountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not found, the agent is accountable to pass him the message of the customer, and to ensure he will contact the customer back.
Keyskills :
CustomerServiceCustomerCarecseBpoVoiceProcessustomerSuppcceourboundCallingInboundCallingProcessAssociate