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Customer Care Executive - Females

2.00 to 4.00 Years   Chennai   12 Oct, 2023
IMF Consultants
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Care Executive - FemalesLocation: ChennaiExperience: 2 to 4 yearsEducation: Diploma/ITIIndustry: Automobile / Auto AncillariesRoles and responsibilities for Customer support executive :
    • Provide customer support through phone and chatServe as a point of contact for customer support and complaint
    • Proactively identify, investigate, and resolve recurring customer support issues
    • Maintain appropriate files regarding each customer interaction
    • Contribute to the development of future customer support processes
    • Communicate effectively with peers and managers
    • Communicate to customers during outbound phone calls
    • Verifies customer requests are accurate and consistent
    • Manage large amounts of incoming phone calls
    • Handle cancellations and renewals
    • Provide account information and status
    • Manage all customer issues and requests
    • Develop and improve customer experience
    • Highly responsive approach to customers and internal staff.
    Requirements for Customer Support Executive:
    • Minimum 2 years of Proven experience in customer support.
    • Sound problem-solving skills to find the root cause of customer issues.
    • Ability to do multi-task, prioritize, and manage time effectively
    • Strong customer service skills

Keyskills :
customer supportcustomer service skillscustomer care

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