Customer Care Representative E mail & chat support

Job Description

GREETINGS FROM CREATIVE HANDS HR CONSULTANCY 1.) E-MAIL EXECUTIVE JOB DESCRIPTION!! (SALARY: CTC: 12500/- to 14500/-PM) 1. Handling inbound chat. 2.Customer Service Professional-(BPO Non Voice) 3.Handling customer queries and service through chat and email. 4. Responsible to provide timely and effective resolutions to customers through chats & emails Job Title: Customer Care Representative E mail & chat support Job Location: Chennai Competency Requirements: Good communication skills in English (both verbal and written) Flair for Customer Service Educational Qualification: Any Graduate U.G or P.G or Pending Papers Knowledge and awareness in Telecom Work Experience: Fresher / Experienced Qualification: Any Graduation Salary Per Month: CTC: 12500/- to 14500/-PM For females Only Dayshift For Males Rotational shifts Any graduation Can apply 2018, 2017, 2016, 2015, 2014,2013,2012,2011,2010 Fresher and exp can apply Any Arts & Science and Engineering graduates (BE/B.Tech) also can apply (No Night Shifts for Females) Interested candidates can walk-in at the below mentioned details for the interview: Walk-in on Monday to Saturday @ Only (Interview Between:10AM-6PM) II.) HINDI VOICE PROCESS - Job Description!! Job Title: Customer Care Representative (Hindi Inbound/Outbound Voice Process) Job Location: Chennai Scope Primarily to manage Inbound, outbound and EMail/NonVoice Contact Center Operations for providing support to Airtel Retail Stores for Prepaid and Postpaid products: Inbound Desk / Outbound: Hotline support to Airtel retail center representatives. EMail/SR to be raised for cases which cannot be resolved on incoming call. Follow-up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution Updating and close looping of issues with respective Airtel retail center representatives. Email Desk: Response to emails sent by Airtel retail center representatives. EMail/SR to be raised for cases which needs inputs and support from backend teams. Follow up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution Updating and close looping of issues with respective Airtel retail center representatives via emails. Service provider needs to support for issues and queries including but not limited to following scenarios: AV related issues Activation related issues NMS related requirements Provisioning related MNP Cases Payment related issues Data Issues Salary: Sal rage from INR 12000 to 13000 CTC Education Qualification: Graduate in any stream Experience: Freshers or 6 - 12 months of working experience in Service / Hospitality Industry; Preferred in Call Center Language 2 Hindi and Regional Proficiency level (Based on Language Proficiency Grid as below) Job Description and Requirements Answer phones and respond to customer requests Provide customers with product and service information Transfer customer calls to appropriate staff (as and when asked for) Identify, research, and resolve customer issues using the computer system and applications Follow-up on customer inquiries, if not immediately resolved Recognize, document and alert the supervisor of trends in customer calls Type - VOICE - OUTBOUND - AIRTEL KANNADA COLLECTIONS Process Kannada Voice Process- CTC CTC: 13000/PM. (Take Home salary would be 11000 /-PM Age-18 to 25 yrs Education-HSC/Any Graduate can apply candidates also eligible to apply Industry-Any Org / Added advantage if they come from telecom Domain Experience 0 to 2 Yrs Language- Average communication (English) with & Good in Kannada Language can apply Role/Responsibility Should adhere to the policies and procedures laid down by the Client. Should have good analytical and numeric abilities Should achieve optimum productivity as per the fixed bench marks Experience in Indian Telecom products and processing knowledge is must Fundamental expectation-Good written and verbal communication Rounds of Interview HR Personal Interview, Passage Writing & Typing Test.,

Keyskills :
CustomerServiceHandlingcustomerqueriesandlinginboundchat