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Customer Experience Engagement and Support Lead

3.00 to 6.00 Years   Chennai   26 Apr, 2022
Hewlett-Packard India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

    - Regular monitoring and reporting on all forms of customer data feedback channels, including feedback flowing into the survey platform, support sites & Survey central sharepoint.- Generate and analyze reports to identify actionable insights, measure the customer satisfaction scores and identify risks/opportunities.- Establish processes for data extraction and storage.- Create, edit and manage version control of all process documents including SOP s.- Partnering with multi-functional team members across the organization who come to the table with different perspectives.- Strong attention to detail, and ability to effectively deliver on projects supporting multiple teams.- Performing quality assurance on data and analytical models to ensure accuracy- Communicate analysis results to stakeholders, including written and verbal, planned and ad-hoc, management level presentations.Desired skills:- 3+ years of relevant experience in Customer Experience survey including Text analytics and sentiment analysis- Ability to oversee several projects simultaneously, covering a broad cross-section of business activity.- Experience in working with NPS measurement and management programs, or other similar action-oriented feedback programs.- Experience with Survey tools, Sharepoint forms- Ability to interpret large amounts of data and to multi-task- Good knowledge in database query writing and issue debugging skillsEffective communication:- Proficiency in English is compulsoryIf you areGood at partnering, innovating, and making things happen. You are aligned to our core values.Holding a Bachelor s Degree or equivalent combination of education and experienceExperienced in corporate policies, markets and processes, financial management as well as programm managementExperienced in large revenue deals to include combination of multi-country/ business unit/ product line and managing a business in start-up and growth phasesCapable of managing a portfolio of annuity servicesExcellent in verbal and written communicationJoin us and make your mark!We offer:A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it Then let s stay connected!https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.hidden_mobileThis role has been designated as Edge , which means you will primarily work outside of an HPE officeHPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

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