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Customer Relationship Officer

0.00 to 5.00 Years   Chennai   06 Jul, 2021
SKILLVENTORY
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Outcalls assigned foreclosure request and retain customers.
  • Convince customers to continue with the loan by offering him offers available or explaining the benefits to continue with the loan.
  • Ensuring Retained customers stays for a longer period.
  • Pitches end to end information and converts customers who is need of additional Top-Up
  • Providing customer about the resolution TAT for retention related request.
  • Complete knowledge of the policy and process.
  • Coordinate with Branches on retention feedback and processing the same within TAT
  • Ensuring correct Foreclosure charges / exceptions if any to be explained to customer in FC letter issued.
  • Cases to be tagged in CRM & Retail dump as per retention status of each LAN.
  • Explaining Top-up availability to customers and process the same accordingly for eligible cases.
  • Explain in detail the offer available with regards to ROI reduction for the customer
  • Negotiating with customers on foreclosure charges wherein no offer available for customers.
  • Ensure self-learning by participating in training conducted.
  • Updates himself on the policy and process.

Keyskills :
bankingsalestargetmarketingcustomer relations

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