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Customer Service Agent

0.00 to 4.00 Years   Chennai   02 Dec, 2024
NexGen Business Solutions
Job LocationChennai
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Key Responsibility Area:The fundamental duties & tasks the define the job are:
    • Responsible for inbound & outbound calls with end customers to resolve customer queries.
    • Responsible for reverting customer queries via email.
    • Gather appropriate data from the internal tools to substantiate transaction validity, evaluate information gathered & determine the appropriate course of action.
    • Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.
    Eligibility Criteria:
    • Education Graduate Strong verbal & written Communication Skills.
    • Flexible to work in Night Shift
    The ideal candidate for this role would have:
    • Strong verbal & written communication skills along with active listening
    • Good Analytical skills
    • Quick Learning Ability
    • Ability to multi-task, set priorities & manage time effectively.
    • Attention to detail.
    Benefits & Perks:
    • Competitive Salary
    • Medical insurance
    • Two weekly offs 5 days working and 2 Week Offs
    • Hassle-free transit to work Cab facility available for pick & drop.

Keyskills :
customer servicevoice processinbound callsoutboundinternational call centercommunication skills

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