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Customer Service and Operations Analyst in Anti Money Laundering (7 months)

Fresher   Chennai, Tamil Nadu   31 Jul, 2025
NatWest Group
Job LocationChennai, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Job DescriptionJoin us as a Customer Service & Operations Analyst in Anti-Money Laundering Working with a supportive and collaborative team, youll be helping us with anti-money laundering (AML) activities Youll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business This role offers great career development opportunities with relevant training programmes and exposure for you and your work Were offering this role for a period of seven monthsWhat youll doJoining a specialist AML team, youll be working together to deliver the most successful outcomes for the business and our customers. Youll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.As you continue to develop in your role, youll support with process training and knowledge sharing across your team, working together towards success.Day-to-day, youll be: Accurately investigating your queries, raising with relevant parties, and escalating where needed Making sure processing is performed accurately and within an agreed turn-around time Participating in initiatives that help improve our customer service, processes and procedures Reviewing processing errors and customer complaints to help identify trends and training needsThe skills youll needYoull already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. Youll also be able to work accurately, to deadlines and with high levels of attention to detail.Well also be looking for you to demonstrate: An understanding of the financial services industry and our customers Knowledge of our products, processes and banking systems Good written and spoken communication skills,

Keyskills :
Communication skillsAntiMoney Laundering AMLAML processesAML proceduresFinancial services industry knowledge

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