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Customer Service Executive

1.00 to 6.00 Years   Chennai   29 Oct, 2024
Talent Syndicate Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryRs 2.0 - 4.5 Lakh/Yr
IndustryTelecom / ISP
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are looking for professional customer care executive,Find the JD below,JOB DESCRIPTIONLocation: Tnagar, CHENNAIKnowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.Executive Customer Service ExecutiveLocation: ChennaiReporting to: Team Leader Customer ServicePurpose of the Role:The objective of this role is to deliver exceptional customer service by focusing on service skills andensure all required operational parameters are met and adhered to. He/she shall be closely involved ininteracting with customers on a day-to-day basis, clarifying and resolving customer complaints andqueries, determining the cause of the problem, providing best resolutionRole DescriptionTo provide customer satisfaction on every call / e-mail.To ensure closure of the ticket / e-mail within the prescribed TATTo provide speedy resolutionWillingness to work in rotational Off & rotational ShiftsTo resolves product or service problems by clarifying the customers complaintKey Result Areas:This role will drive high performance customer service by ensuring the desired level of productivity, callquality, SME skills, resolution providing skills are as per the organizations required norms.Education: Graduate or equivalentWork ExperienceMinimum of 1 3 Years of work experienceExperience in customer service or call center background is preferredStrong communication skillsGood interpersonal skillsRegards,Punitha anusiya,Recruitment SpecialistTalent syndicate,hidden_mobile

Keyskills :
customer supportcustomer carevoice process

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