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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Cement / Building Material |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Deadline: - 05 - 01Location: Chennai, Tamil Nadu, IndiaEmployment type: RegularHierarchy level: Entry Level - Starter (basic experience)Job category: ServiceLong DescriptionJob PurposeAdeptly handle inbound & outbound calls from customers / Partners for sales and service using cloud management platform software.Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries.
To coordinate with Authorized service partners and backend team on the service deliverables.Key ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesMaintain ownership of calls throughout the lifecycle of the caller s request, including follow - ups with end - users and escalation teamIdentify opportunities to drive sales and revenue with the company s existing product suite, and seize opportunities to upsell services whenever possibleBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend internal trainings to improve knowledge and performance levelMeet personal team qualitative and quantitative targetsCreate and maintain case management records of daily problems and remedial actions taken in a system - maintained database.To coordinate with back end team for resolution of complaint / generation of quotation and in addressing various customer requirements.
RequirmentGraduate with 2 - 3 years of experience in customer service operations/processEnglish, Tamil & hindi speaking is a mandate for this roleAdditional InformationThis position will be based in Chennai If this sounds like you, please click the apply button to progress with your application via our Grundfos website.Please note, applications received outside of this system will not be considered.We look forward to hearing from you. If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: http://www.youtube.com/grundfos or on Facebook: https: / / www.facebook.com / GrundfosEngineering Grundfos is an Equal Opportunity Employer.To all Recruitment AgenciesGrundfos does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our SuccessFactors, our careers email addresses, Grundfos employees or any other company location without being engaged by a Company Recruiter. Grundfos is not responsible for any fees related to unsolicited resumes/CVs.for this job
,Keyskills :
customerservice sales mis accounts insurance customerserviceoperations entrylevel dataprivacy webanalysis technicalsupport serviceoperations customersatisfaction casemanagement cvs cloud hindi email tamil visit allcenter