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Job Location | Chennai,India |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Telecom / ISP |
Functional Area | Networking |
EmploymentType | Full-time |
Job Family Descriptor. Working experience in 24x7 Operations. . Manage day to day performance of NOC Operations and manage the SLAs across the projects. . Proactive monitoring of boards and monitoring tools to ensure SLAs are covered. . Reviewing current processes and procedures to ensure updates are instigated as appropriate. . Troubleshooting all network related problems . Escalating severity issues to L3 resources . Impact analysis to be done for all network-related changes. . Ensure the processes are followed. . Create and maintain SOPs, hardening checklist, device upgrades, and operations manual. . Coordinate and monitor log analysis for our managed services offerings, to ensure company policy and security requirements are met. . Sending weekly status report to portfolio owners Essential Knowledge. Working experience in 24- 7 NOC operations . Understanding of NOC operations, basics of networking . Well versed with ITIL processes around Incident, Problem & Change Management . Reporting Skills- collate the data and study it for meaningful analysis. . Able communicator to effectively reach out to customers in timely manner for identified issues. . 3+ experience in network engineering, deploying, supporting and managing WAN infrastructure. . Experience with managing enterprise / managed service provider network solutions including Local Area Network (LAN), and Virtual Private Networks (VPN) technologies. . Experience working with complex enterprise WAN environments, including the following topologies and protocols: TCP/IP, BGP, OSPF, VRF, MPLS, GRE, IPSec, NAT . Expert knowledge in switching fundamentals such as Ethernet, VLANs, STP, HSRP and VPC . Experience using network diagnosis and packet analysis tools. . Able to effectively prioritize tasks in a high-pressure environment. Skills:. LAN & WAN . DMVPN, IPSEC, VDSL, Corporate Internet etc. . Routing and switching . PRI/ILL/MPLS Links Management . 4G Services technologyAcademic Qualifications:. Minimum 4-year degree . 3 + years of NOC work Experience . ITIL V3 certification Preferred. . Certified CCNA PreferredBroad outline of the RolePurpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceOther knowledge/skillsKey ResponsibilitiesTechnical CompetenciesKnowledge / Skills
Keyskills :
IpsecIpsecNatWanVpcDmvpnTcp/ipRoutingHSRPBGPVlansEthernetLanOSPFCorporate Internetpacket analysisPRIvrfILLMplsSTPnetwork diagnosis4G Services technologyVDSLSwitchingGre