Customer Service Executive- Provisioning & Configuration

0.00 to 3.00 Years Chennai,India 02 Jul, 2023

Key Responsibilities/Accountabilities

Knowledge on telecom products/services like Wireless, IP services & Fixed etc
Responsible for Delivery of services across SDWAN/IP data/Voice and transmission for domestic and international enterprise customers
In-depth understanding of telecom standards & protocols
Experience in end-to-end service design tasks in Customer, Core and Access network design
Validating customer order requitement
Order Raising in fulfillment systems and customer engagement
Progress orders as per agreed SLAs
Conduct a kick- /Handover meeting with PM & all relevant stakeholder team.
Customer circuit planning and design activity
Raising Purchase order for last mile supplier and equipment providers
End to end service design for customer
Exposure to International client facing functions
Good in both Verbal and Written Communication skills
Good in Basics of IP and Transmission
Good In MS-Office
Excellent math, organization, and time management skills
Customer service experience with superior phone skills
Ability to work in a fast paced, performance based environment
Coordinate between multiple teams (Suppliers, Vendors, Internal Teams)
Organize calls with all stakeholders
Sign-off tasks on time in the workflow tool
Send Comms to Customer and Project Teams
Tracking orders on daily basis
Update systems with latest update regularly
Deliver service as per the agreed date with the Customer.

Qualifications and Experience

Graduate Degree in Engineering (Electronics & Telecommunications)
CCNA preferred
0-3 Years of experience in telecom service delivery across Wireless and Fixed domain
Good understanding of telecom standards & protocols - Telecom Testing (VOIP), RF Installation and Testing Knowledge
Proficient with Microsoft Office Suite and good knowledge in documentations
Strong oral and written communication skills to communicate with internal and external customers
Decision-making skills and taking the right approach logically
A good team player & good Customer experience /satisfaction.

Keyskills :
WirelessCcnaService DesignRF InstallationTransmissionCustomer ExperienceMS-OfficeIP servicesprotocolsFixedTesting KnowledgePhone SkillsDocumentationsTime ManagementCustomer EngagementTeam PlayerOrganizationtelecom standardsdecision-ma

APPLY NOW

Customer Service Executive- Provisioning & Configuration Related Jobs