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Customer Service Manager

8.00 to 13.00 Years   Chennai   04 Apr, 2024
MILLENNIUM BABYCARES PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryRs 3.5 - 12 Lakh/Yr
IndustryReal Estate
Functional AreaOperations Management / Process AnalysisCustomer Care Executive
EmploymentTypeFull-time

Job Description

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to prioritiesRequirements and skillsProven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industrys latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills

Keyskills :
serviceassistant directingreal estate marketingreal estate insurancecustomer service operationsreal estate negotiatingoperational risk managementcustomerunit production managementadministration managementproduction coordination

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