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Customer Service Manager Chennai

1.00 to 10.00 Years   Chennai   22 Jul, 2026
Talent Leads HR Solutions Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • Handle end-to-end customer complaints received through the RBI CMS portal.
    • Act as the liaison between the organization, customers, and the RBI Ombudsman office.
    • Ensure all RBI complaints are resolved within the defined internal and regulatory timelines.
    • Maintain high-quality complaint resolution and minimize repeat complaints.
    • Analyze customer complaints to identify root causes (RCA) and implement preventive actions.
    • Drive process improvements based on complaint trends and customer feedback.
    • Work on initiatives to improve customer satisfaction (CSAT) and operational efficiency.
    • Conduct regular reviews with stakeholders to improve closure quality and turnaround times.
    • Manage escalated cases and ensure compliance with RBI guidelines and internal policies.
    • Depending on experience, the role may involve handling a team as well as working as an individual contributor on critical projects.

Keyskills :
customer servicehome loans

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