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Customer Service Officer

1.00 to 6.00 Years   Chennai   20 Apr, 2019
Reliable Allied Services Hiring For client
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
Industrynsurance
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Dear Job aspirant,We have open positions for the position of Customer Service Officer in a reputed life insurance company.Locations : - Delhi, Mumbai, Ahmedabad, Pune, Banglore, Hyderabad, Chennai, Kolkata, Jalandhar and Meerut.CTC : up to 3.30 LPASPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales.Job Summary :The Customer Service Officer will be responsible for customer service, retention and sales to existing company customers through relationship building.Key Responsibilities :-

  1. Customer Service/Retention through relationship management
    • Establishing and strengthening relationship with allocated customer base
    • Collection of due premium from customers
    • Collection of additional document requirement related to reinstatement
    • Generate interest of the customer to buy another product post providing proper service.
  1. Cross sell / Up sell
    • Work on every lead allocated from HO team
    • Identify financial goals of customers and provide financial planning assistance.
    • Pitch products as per need of the customer
    • Convert leads into new sale.
External: CustomersMeasures of SuccessExecution measures
  • Collection of due premium as per target.
  • Service resolution percentage/TAT
  • Meet cross sell/up sell business targets
  • Customer satisfaction score
Key competencies/skills required
  • Building relationships ability to influence customers
  • Building collaboration
  • Detail-oriented
  • Customer centricity.
Desired Qualification and experience :-Graduate in Management.Must have a minimum of 1+ years experience.Experience in managing customer relationshipKnowledge of Insurance sales and related processesIf your profile matches our requirement and you want to apply for this position kindly share your latest updated C.V. with us on the below mentioned email-ID.Thanking you,Reliable allied services7080762600Varsha.rasonline@gmail.com

Keyskills :
documentationsalescollectioninsurancemanagementpsellinglifeinsurancecrosssellingcustomerrelationshiprevenuecustomersatisfactionservicerenewal

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