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Customer Service Representative

Fresher   Chennai   26 Feb, 2026
HCL Technologies Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Senior Customer Service Representative (Email Back Office)IMMEDIATE JOINERS PREFERREDMandatory Requirements (Quick View)Profile:Email Back OfficeExperience:Minimum 1 year (preferably supporting US-based processes)Shift:Saturday to Friday (Night Shift), 5 days a week with 2 weekly offs (Saturday & Sunday included)Education:Graduate / Postgraduate (Mandatory)Mode:Hybrid Candidates preferably from Chennai. How to ApplyInterested candidates canshare their resumes at:hidden_email.About the Role:We are looking for aSenior Customer Service Representativewith strong email support experience, ideally in aUS-based customer service environment. The ideal candidate is detail-oriented, analytical, and committed to delivering exceptional customer experiences through accurate documentation and effective written communication.Key Responsibilities:
    • Managestore-based, employee-based, and digital coupon-relatedcustomer issues via email.
    • Review cases, analyze information/tools, and provide accurate resolutions.
    • Use appropriate templates and maintain detailed documentation for each case.
    • Update customer records and classify cases correctly.
    • Follow up on open issues to ensure timely closure.
    • Communicate clearly and professionally in written format.
    • Learn new processes quickly and apply correct resolution methods.
    Skills & Competencies:
    • Strongwritten and verbal Englishcommunication skills
    • Excellentanalytical and problem-solvingabilities
    • High attention to detail
    • Ability to manage multiple case types
    • Customer first approach with strong follow-up discipline
    Why Join Us
    • Work in a structured, process-driven environment
    • Exposure to international (US) customer service standards
    • Supportive, learning-oriented workplace
    • Hybrid flexibility with a stable night shift

Keyskills :
email supportbpo non voiceemail clientscustomer serviceblended process

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