hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Solutions Associate

2.00 to 5.00 Years   Chennai   31 Jan, 2022
Hewlett-Packard India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation.The Team:The BLAST (Business Level Application Support team) performs L0 & L1 technical troubleshooting for all GSD users. This team works 24*7 supporting worldwide users.Your Role:Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.Job responsibilities:
    • Day-to-day query handling
    • Troubleshooting Skills
    • Coordinating with Various support teams(IT/Business SME)
    • Generate Daily reports
    • Elevating SD/IM tickets with IRC
    • Monitoring UMC room
    • Handling SR Dash Chat/Telephone Queries
    • Query resolution and replying to client emails
    • Tracking & Maintaining data
    • Meeting customer demands ( Turnaround Time & Accuracy parameters)
    • Participating in business calls with clients
    • Analyzing root causes and resolving
    • End to End process understanding, perspective and performing the role
    Educational Qualification: Under graduate degree in Computer science backgroundExperience: 1 2 yrsDesired Skills:
    • Good communication skills, both oral and written
    • Should be comfortable with MS-Office
    • Should have had experience working in troubleshooting applications, handling customers.
    • Email etiquette
    • Willingness to work 24*7
    What we can offer you:Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers. Join us and make your mark!Find out more about us and follow us on:https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.1111344This role has been designated as Office , which means you will primarily work from an HPE office.HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

Keyskills :
service providersproduct safetymusic makingcomputer scienceinternational work

APPLY NOW

Customer Solutions Associate Related Jobs

© 2019 Hireejobs All Rights Reserved