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Customer Support

1.00 to 6.00 Years   Chennai   02 Nov, 2024
AATRAL HR CONSULTING LLP
Job LocationChennai
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBanking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Answer inbound calls and assist customers with their Queries/Request/Complains.Raise Request & Complaints on behalf of the customer in the CRM tool.Generate leads and educate customers about new products & their benefits.Maintain and adhere to compliance guidelinesCapture problem indicators, highlight and suggest improvementAdherence to the monthly Score card parameters including Quality, Efficiency and AccuracyMaintain adequate knowledge levels on products, processes and systems usedEnsure sales target are metSkills Required:o Excellent verbal communication skillso Ability to comprehend, capture as well as interpret basic customer informationo Strong customer service focuso Knowledge of Banking / Credit cards preferredWork Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)Languages Required: English Hindi (compulsory).Education: Graduates (Any stream)Job location: Karapakkam, Chennai.

Keyskills :
customer carecustomer service operationscustomer relationship

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