hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support - DC (IN)

4.00 to 6.00 Years   Chennai   15 Feb, 2022
DBS Asia Hub 2
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    *Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose
    • To Track settlement reports from card networks, reconcile and post financial entries and fund VISA.
    • To complete document checking, KYC checks, On-boarding activities.
    • Tracking customer complaints/service requests and executing.
    • To ensure high level governance standards are maintained on all responsibilities assigned
    • Adherence to SLA and defined TAT.
    • Adoption to digital strategy and drive Design for No Operations.
    Key Accountabilities
    • Query management. Delivery TAT and Customer satisfaction.
    • Data accuracy & Transaction quality
    • Accurate Financial accounting
    • Office account reconciliation and reporting
    • VISA settlement funding
    Job Duties & responsibilities
    • Manage and oversee vendor on activities like cards Dispatch, Card Return Undelivered, PIN mailers and Destructions process. Ensure checks and controls are adhered
    • Ensure all Credit Card Onboarding activities, customer KYC and document verification
    • Ensure the Standard Operating Procedures are in place along with detailed manuals for all activities conducted by the Operations team. Also, ensure the adherence to all agreed SOPs and Policies by inhouse / outsourced operational staff
    • Should be familiar on Online payments like NEFT, RTGS, Bill desk and Manual payment process like Cheque and Cash payments for Credit cards.
    • Ensure Operational efficiency & quality metrics are tracked on an Ongoing Basis and reported to Senior Manager.
    • Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.
    • Ensure Welcome Kit despatch and delivery as per TAT with 100% accuracy.
    • Obtain minimum satisfactory audit rating for the team.
    • Ensure and implement BOD & EOD controls on exception activities.
    • Generate ideas for new processes/initiatives. Participate in UAT. Robust checks and drive DFNO.
    Required Experience
    • A minimum of 4-6 years experience in retail banking with experience of VISA Settlement, Financial accounting and/or office account reconciliation processes in the area of credit card operations.
    • Sound knowledge of KYC, AML and account services guidelines
    Education / Preferred Qualifications
    • Minimum of graduation from recognised university
    Core Competencies
    • Processing with eye for detail, data accuracy and good typing skills
    • Good interpersonal and excellent communication skills.
    • Aptitude for Risk identification & mitigation
    • Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
    • Good interpersonal & analytical skills
    Technical Competencies
    • Customer Relationship
    • Retail Banking Operations
    • Communication skills
    • Digital strategy adoption
    • Excellent understanding of the MS-Office Tools like MS-Excel, PowerPoint, Visio, etc
    Work Relationship
    • Team work
    • Stakeholder management
    • Customer experience & joyful banking
    ,

Keyskills :
standard operating proceduresaccount reconciliationms officems office tools

APPLY NOW

Customer Support - DC (IN) Related Jobs

© 2019 Hireejobs All Rights Reserved