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Customer Support Executive

0.00 to 3.00 Years   Chennai   27 Feb, 2024
Magzter
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities:Customer Relationship ManagementIdentifying and assessing customers needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep record of customer interactions.Manage key operational metrics on Service delivery, TAT management.In case of a complaint, communicate the end resolution to the customer via Email and carry out other necessary activities in co-ordination with other departmentsFollow communication procedures, guidelines, and policies.Take the extra mile to engage customers.Appropriate and timely follow-ups wherever requiredManaging Emails and resolving customer inquiriesIdentifying and assessing customers needs to achieve satisfactionEscalate unresolved queries to respective departments for accurate redressal.Skills Required:Excellent verbal and written English communication skills.0-3 years. of work experience.Bachelors degree is a must.Hindi Proficiency would be an added advantage.Willing to learn new things and pro-activeness.Immediate joiners are preferred.Day Shift onlyNon-Voice/Email ProcessWork timings: 8 hours shift from any time between 09:30 am 06:30 pm(Monday Friday) (Work From Office)Saturday/Sunday: 5-hour shift support required. (Remote work,

Keyskills :
Customer Relationship ManagementVerbalwritten English communication

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