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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Real Estate |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Must have min. 3 years experience in a real estate company in processing documents Must have min. 2 years experience in managing a team, CRM and collections of receivables Must have min. 1 years experience in spreadsheets preparation and analysis Must have min. 2 years experience in working in ERP Skill Set & Knowledge Competent in computing skills - MS Office Suite, Internet Explorer, PPP, Internet Browsing Job Role 1. Working in team for customer satisfaction and collections post-sales 2. Coordinating and working within a team to ensure collections / receivables are as per company norms 3. Post sales, follow with customers for completion of all documentation formalities 4. Follow with customers for stage-wise payments through the life cycle of the construction and handover process 5. Follow with customers for registration and registrationrelated payments 6. Coordinate with Engineering department to complete hand-over of flats 7. Follow with customers for completion of possession formalities and payments 8. Attend to all customer related queries / complaints / suggestions 9. Collections of all receivables at all stages 10. Coordination with finance / accounts departments for provision o. Reminders as per collections protocol and management of customers requirements 12. Loans processing and coordination with banks for release of payments at all stages 13. Documentation processing with the banks / financial institutions as per their formats 14. Coordination with engineering team for all customer related extra amenities requests along with management of the requisite documentation and payment collection for same 15. Post-handover, coordination with engineering team for all maintenance related requests along with management of the requisite documentation and payment collection for same 16. Oversee customer support team and assign sites, targets and works to the executives 17. Prepare inter-departmental reports for smooth coordination 18. Prepare reports in prescribed formats for management 19. Manage stock of all marketing materials with marketing department 20. Prepare all project related items such as UDS chart, builders agreements, allotment letters, Other charges etc. In consultation with management and heads of other departments 21. Coordinate with all other departments for project launches 22. Start and monitor online marketing programme through facebook/ twitter etc 23. Organise events on handing over flats for customers. Coordinate same with Engineering department. 24. Ensure adequate customer support is given post handing over 25. Create and manage Client Relationships. 26. Create and manage loans / bank relationships 27. Essence of the position is customer delight and 100% collections of receivables for the companyExcellent English written, spoken and comprehension / communication skills Excellent Excel Skills with complex spreadsheets creation and analyzing skills Experience in ERP,