Customer Support Order Management Specialist

Job Description

******Role Overview:**As a Customer Support Order Management Specialist at Capgemini, you will have the opportunity to shape your career in a collaborative and empowering environment. Your key responsibility will be to manage customer service functions, supply planning, and support sales order creation. You will play a crucial role in achieving both top and bottom-line business growth by analyzing customer forecasts, aligning with business teams and customers, and operationalizing new lanes for transacting businesses.**Key Responsibilities:**- Manage Customer Service functions in dynamic business requirements and ongoing supply chain issues- Monitor and Support Sales order creation, Purchase order creation, and Master setups related to material, customer, etc.- Analyze customer forecasts, discuss with business team and customers, and align accordingly- Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products**Qualifications Required:**- SCM Customer service experience in FMCG industry, preferably cross-functional- Excellent communication skills- Sound knowledge in SAP- Experience in using service desk tools like ticketing system, Supply plan tool, Sales force, and Supply 360- Strong working knowledge of Microsoft applications- Preferably Bachelors or Masters degree in Engineering/SCM background- Experience 5 to 7 years**Company Details:**Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With a diverse group of 340,000 team members in more than 50 countries, Capgemini has a strong over 55-year heritage of unlocking the value of technology for its clients. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, fueled by market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and a partner ecosystem. (Note: The What youll love about working here section has been omitted as per the instructions) ******Role Overview:**As a Customer Support Order Management Specialist at Capgemini, you will have the opportunity to shape your career in a collaborative and empowering environment. Your key responsibility will be to manage customer service functions, supply planning, and support sales order creation. You will play a crucial role in achieving both top and bottom-line business growth by analyzing customer forecasts, aligning with business teams and customers, and operationalizing new lanes for transacting businesses.**Key Responsibilities:**- Manage Customer Service functions in dynamic business requirements and ongoing supply chain issues- Monitor and Support Sales order creation, Purchase order creation, and Master setups related to material, customer, etc.- Analyze customer forecasts, discuss with business team and customers, and align accordingly- Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products**Qualifications Required:**- SCM Customer service experience in FMCG industry, preferably cross-functional- Excellent communication skills- Sound knowledge in SAP- Experience in using service desk tools like ticketing system, Supply plan tool, Sales force, and Supply 360- Strong working knowledge of Microsoft applications- Preferably Bachelors or Masters degree in Engineering/SCM background- Experience 5 to 7 years**Company Details:**Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With a diverse group of 340,000 team members in more than 50 countries, Capgemini has a strong over 55-year heritage of unlocking the value of technology for its clients. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, fueled by market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and a partner ecosystem. (Note: The What youll love about working here section has been omitted as per the instructions)

Keyskills :
Customer ServiceOrder ManagementSupply Chain ManagementSAPMicrosoft Applications