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Customer Support Representative

0.00 to 1.00 Years   Chennai   03 Feb, 2023
Allset Business Solution
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.0 - 1.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care ExecutiveCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    ALLSET BUSINESS SOLUTIONJOB BRIEF : * We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.RESPONSIBILITIES : * Manage large amounts of inbound and outbound calls in a timely manner * Follow communication scripts when handling different topics * Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives * Seize opportunities to upsell products when they arise * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call center database in a comprehensible way * Frequently attend educational seminars to improve knowledge and performance level * Meet personal/team qualitative and quantitative targets * Requirements and skills * Ability to multi-task, set priorities and manage time effectively VOICE (INBOUND/OUTBOUND CALL) PROCESS
    • PROCESS: Voice Process (Inbound & Outbound )
    • DESIGINATION : Process Associate
    • QUALIFICATION : 10 & Above OR Below 10th Can Also Apply
    • SKILLS REQUIRED : Good Communication
    • PREFERRED LANGUAGE : TELUGU , KANNADA , ENGLISH , TAMIL
    • SHIFT TIMING : General Day Shift
    • INTERVIEW PROCESS : HR Round / Ops Interview
    • TRAINING PROCESS : New Joiner would Undergo 2days Of Training
    • SALARY RANGE : 10-15K
    • INTERVIEW TIMING : 9:30am to 5pm
    • FOR FURTHER INFORMATION CONTACT : VIYSHAK HR (hidden_mobile)
    • JOB LOCATION :
    * Murugesan Nayakar Complex, 108, Greams Rd, near IDBI Bank, Thousand Lights, Chennai, Tamil Nadu 600006

Keyskills :
telecallingcommunication skills

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