Customer Support Representative

3.00 to 8.00 Years Chennai 09 Jun, 2023

MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED

Job Location	Chennai
Education	Not Mentioned
Salary	Rs 3.5 - 5 Lakh/Yr
Industry	Automobile / Auto Ancillaries
Functional Area	Technical Support / Helpdesk
EmploymentType	Full-time

Job Description

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies

Keyskills :
customer supportbpo operationscustomer carebpo non voicecustomer care executivebpo executivebpo analystbpo kpo

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Customer Support Representative

Job Description

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