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Customer Support Representative

1.00 to 6.00 Years   Chennai   02 Feb, 2025
AVA CHOLAYIL HEALTH CARE PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryFMCG / F&B
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Job Title: Customer Care ExecutiveCompany:AVA Group (Medimix Brand)Location:ChennaiExperience: 2 YearsEducation: Any GraduateLanguage Preference: Proficiency in English is required; knowledge of Hindi is an added advantage.Job Responsibilities:
    • Handle customer inquiries, complaints, and support requests via phone, email, and chat.
    • Provide accurate information about products/services and resolve customer issues efficiently.
    • Maintain a positive, empathetic, and professional attitude toward customers at all times.
    • Record customer interactions, feedback, and resolutions in the system.
    • Coordinate with internal teams to ensure timely issue resolution.
    • Follow up with customers to ensure satisfaction and retention.
    Key Skills & Competencies:
    • Excellent verbal and written communication skills.
    • Proficiency in English; knowledge of Hindi is an advantage.
    • Strong problem-solving skills and ability to handle difficult customers.
    • Ability to multitask and manage time effectively.
    • Basic computer skills
    Preferred Candidates:
    • Candidates with prior experience in customer support, call centers, or related fields.
    • Ability to work in a fast-paced environment with customer-centric focus.
    Regards,Angel Halsha Khidden_mobile

Keyskills :
customer supportcommunication skills

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