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Customer Support Specialist

1.00 to 2.00 Years   Chennai   22 Mar, 2024
Straive
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryE-Learning
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Experience : 4 yearShift : Night ShiftMode : WFO - DLF ( Porur)Our intent with this role is to heighten the focus on current user management activities, whileincreasing the efficiency in resolving customer requests through direct communication with ourexternal customers. A few key traits that well be looking for are below.Excellent verbal and written English communication and comprehension skills (Will fieldqueries via phone and email)Ability to develop deep skill set in a single area through job-related training and/or 1-2years of work experience in a customer support roleEnjoys working within defined set of processes and procedures, generally task-basedworkflowConsistently delivers and demonstrates accountability and reliability for meetingdeadlines and/or service level agreementsWorks with a limited degree of supervision, understands escalations internally asneededInterested in learning about Commercial Real EstateWilling to work on. varied shifts, likely rotation program to cover GMT to PST workinghours,

Keyskills :
Customer supportAccountabilityReliabilityEscalation managementExcellent verbalwritten English communication

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