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Data Analytics Specialist

4.00 to 9.00 Years   Chennai   01 Oct, 2019
Upgrade HR Consulting Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Youll need to have:

  • Bachelors degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • One or more years of HQ, Area, or Call Center operations experience.
Even better if you have:
  • A degree in computer science, information systems, analytics, or a business-related field.
  • Experience with analytics.
  • Leadership experience.
  • Worked as part of a team for data collection and analysis.
  • Advanced Excel and PowerPoint skills.
  • Experience with building data visualizations; presentation of data to tell the story.
  • Tableau experience.
  • Detailed knowledge of Speech Analytics.
  • Knowledge of Contact Rate and other Customer Service KPIs.
  • Passion to achieve deadlines while maintaining integrity of data.
  • Ability to communicate complex information to a diverse audience.
  • Strong working knowledge of ACSS, Verint, and InfoManager.
  • Demonstrated Excel and PowerPoint skills.
  • Ability to efficiently manage multiple projects with a strict focus to detail.
  • Experience with SQL (Teradata).
,

Keyskills :
acquisitionbusiness strategy clusteringdirect mail directioncall center operations call centeradvanced excel

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