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Desktop Support Engineer

0.00 to 3.00 Years   Chennai   10 Apr, 2024
Eagle-Tech IT Solutions Hiring For Eagle-Tech It Solutions
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaGeneral / Other SoftwareEmbedded / System Software
EmploymentTypeFull-time

Job Description

    Company Name : Eagle-Tech It SolutionsSalary Package: 1.8L to 3LNo. of Positions : 3Profile:DesktopSupport EngineerJob Location: ChennaiJob Type: full-timeQualification: BE/B.Tech, Bsc, Bca, McA, Msc or Any DegreeExperience- FRESHERSResponsibilities
    • Address user tickets regarding hardware, software and networking
    • Walk customers through installing applications and computer peripherals
    • Ask targeted questions to diagnose problems
    • Guide users with simple, step-by-step instructions
    • Conduct remote troubleshooting
    • Good Troubleshooting Skills
    • Basic knowledge of Routers and Switches
    • Test alternative pathways until you resolve an issue
    • Customize desktop applications to meet user needs
    • Record technical issues and solutions in logs
    • Direct unresolved issues to the next level of support personnel
    • Follow up with clients to ensure their systems are functional
    • Report customer feedback and potential product requests
    • Help create technical documentation and manuals
    Requirements and skills
    • Hands-on experience with Windows, Linux, and Mac Os environments
    • Knowledge of office automation products and computer peripherals, like printers and scanners.
    • Knowledge of network security practices and anti-virus programs
    • Ability to perform remote troubleshooting and provide clear instructions
    • Excellent problem-solving and multitasking skills
    • Customer-oriented attitude

Keyskills :
hardware installationnetwork installationnetwork engineeringtechnical engineeringtroubleshooting skillsdesktop supportsoftware installationnetwork integrationoffice automation

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