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Desktop Support Engineer, Desktop Engineer

2.00 to 7.00 Years   Chennai   17 Sep, 2019
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaApplication Programming / MaintenanceGeneral / Other Software
EmploymentTypeFull-time

Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Keyskills :
lan diagnose software troubleshooting hardware instructions documentation peripherals laptops desktop manuals networking roblemsolving microsoftoutlook remotetroubleshooting technicaldocumentation operatingsystems desktopsupport remotede

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