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Desktop Support Executive

0.00 to 3.00 Years   Chennai   20 Sep, 2019
Quess Corp Limited (IKYA Human Capital Solutions)
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

Opening with Wipro in Multiple LocationFor Desktop Support Engineer L-I, L-II , L-III(Field work for one client)

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional

Keyskills :
troubleshooting networking esktopadministration hardwaresupport remotedesktop printertroubleshooting printersupport desktopsupport desktopengineering desktopapplicationsupport

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