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DEX Mgr

7.00 to 10.00 Years   Chennai   28 Dec, 2019
Capgemini
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Chennai Delivery Excellence Operations ManagerQualifications

  • Should be at least GB certified with exposure to Lean six sigma (expected BB certified)
  • Preferred with BPO experience of 7-10 years in driving process improvement, process transformation
  • Should have knowledge on different RPA strategies & RPA products (expected to have certification in any of the RPA tools)
  • Should have knowledge in programs like,
  • Development Languages: Visual Basic, Java Script, ASP.Net, VB.Net, VB & C#
  • Workflows, SharePoint, reporting tools like power BI, Tablue
  • R /Python programming
  • Chatbots, Artificial intelligence, Process mining tools
  • Experience in driving improvements in F&A domain preferred
  • Project Management expertise
Job ResponsibilitiesResponsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes
  • Is responsible for creating a continuous improvement culture across the global BPO by fostering the Lean, ESOAR & digital transformation methodologies.
  • Ensures the Continuous Improvement approach across Engagements and Centers
  • Is responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
  • Is responsible for ensuring 100% staff is trained on yellow belt.
  • Supports process alignment based on DGEM
  • Reports monthly DEX progress against targets to the engagement stakeholders through Balance Scorecard
  • Fosters the global sharing of innovation, new methodologies and best practices.
  • Supports QMS implementation as required
,

Keyskills :
leansixsigma sixsigmaprojects continuousimprovementculture powerbi sixsigma visualbasic processmining processalignment qmsimplementation processimprovement ep tingtools balancedsc ecard

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