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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
dgm-wfm in chennaiYou will consult with local managers, project managers and other key players to define WFM requirements to meet program metrics. You will compile and interpret statistical information to calculate and project staffing requirements of department. Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting. You will proactively build strategies to meet near term and future staffing requirements and also meet the budget goals of the business. Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department. Drive and own the oversight from WFM prospective of client KPI as well as internal efficiency delivery, while keeping all stakeholders engagedBenefitsWe are trusted custodians and long-term partners to 100+ leading brands with presence in the US, the UK, India and Philippines. Our right shore delivery model offers solutions covering complete customer life-cycle acrossClient IntroductionA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with presence in the US, the UK, India and Philippines. Our right shore delivery model offers solutions covering complete customer life-cycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies. skillsWFM TA qualificationWFM technical and process knowledge Must understand IEX, Verint and Genesys WFM suits Other WFM application experience preferred but not required Proven track record of people and process development LEAN / Six-sigma green belt certification / methodology (Black Belt Certification preferred) COPC Certification preferred,
Keyskills :
financial servicesproject managersbusiness processworkforce planningworkforce managementfortune 500process managementgreen beltproject staffingsix sigma