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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | SBU Head / CEO / Director |
EmploymentType | Full-time |
Director Delivery- FSM Products consulting service- Experience in implementing any of the leading Field service management products- like IFS,Salesforce fsm, oracles FSM, servicemax, servicenow, iwarranty , clicksoftware, SAP Field service etcDescription :The role of the Delivery Head is to ensure that the IFS FSM delivery practice is run professionally to meet the bottom line expectations of the senior management, delivery & competency expectations of the customers and expertise level expectations of the prospects.Responsibilities :- Responsible for planning, managing and overseeing all project deliveries.- Responsible for managing the professional services unit of the practice that provides 24x7 L2/L3 environment monitoring and issue resolution support- Responsible for handling presales related work in terms of scope, estimation and SOW finalization.- Create best practices documentation and presales presentations- Responsible for planning the resource needs in line with the business plan of the practice- Be knowledgeable about industry expectations, IFS FSM product roadmap and proactively plan and develop new skills for the practice that would be in demand in the near future- Identify risks and develop mitigation. Escalate risks as needed.- Identify and resolve issues and conflicts within and across the project teams.- Coach, mentor, motivate and influence workforce to take positive action and accountability for their assigned workPosition Requirements :- 3 years of work experience owning P & L responsibilities of a delivery unit- 8 years of direct work experience in a project management capacity, including all aspects of process development and execution.- Strong familiarity with project management software, such as MS Project and MS Project Web Access- Experience in managing multiple projects- Ensure the adherence of standards and best practices.- Sound financial knowledge and commercial orientation to achieve the goals set for practice and projects performance- Demonstrated experience in personnel management.- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.- Ability to read communication styles of team members and leads professionals who come from a broad spectrum of disciplines.- Persuasive, encouraging, and motivating.- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.- Ability to defuse tension among project team, should it arise.- Ability to bring project to successful completion through political sensitivity.- Strong written and oral communication skills.- Strong interpersonal skills.- Adept at conducting research into project-related issues and products.- Must be able to learn, understand, and apply new technologies.- Customer service skills is a must.- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.- Utilize knowledge of defined reference architectures, technology trends and implementation experience to translate business requirements into a system and landscape solution blueprint that represents an end-to-end technical solution.- Provide input for the solution road map, integrating multiple disparate processes, and addressing short and long term organizational needs- Create documentation and presentationsLocation : Chennai,
Keyskills :
issue resolutionproblem solvingtechnology trendsservice managementsenior managementprocess developmentms projectcustomer serviceproject managementoral communicationfield serviceproject management software