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Director - Field Service Production Implementation

14.00 to 15.00 Years   Chennai   17 May, 2023
INTELLI SEARCH SERVICES PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Field Services Delivery Head. Title : Director - Delivery & Client EngagementDescription : The role of the Delivery Head is to ensure that the IFS FSM delivery practice is run professionally to meet the bottom line expectations of the senior management, delivery & competency expectations of the customers and expertise level expectations of the prospects.Responsibilities :- Responsible for planning, managing and overseeing all project deliveries. - Responsible for managing the professional services unit of the practice that provides 24x7 L2/L3 environment monitoring and issue resolution support- Responsible for handling presales related work in terms of scope, estimation and SOW finalization.- Create best practices documentation and presales presentations- Responsible for planning the resource needs in line with the business plan of the practice- Be knowledgeable about industry expectations, IFS FSM product roadmap and proactively plan and develop new skills for the practice that would be in demand in the near future- Identify risks and develop mitigation. Escalate risks as needed. - Identify and resolve issues and conflicts within and across the project teams. - Coach, mentor, motivate and influence workforce to take positive action and accountability for their assigned work Position Requirements :- 3 years of work experience owning P & L responsibilities of a delivery unit- 8 years of direct work experience in a project management capacity, including all aspects of process development and execution. - Strong familiarity with project management software, such as MS Project and MS Project Web Access - Experience in managing multiple projects - Ensure the adherence of standards and best practices.- Sound financial knowledge and commercial orientation to achieve the goals set for practice and projects performance- Demonstrated experience in personnel management. - Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. - Ability to read communication styles of team members and leads professionals who come from a broad spectrum of disciplines. - Persuasive, encouraging, and motivating. - Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. - Ability to defuse tension among project team, should it arise. - Ability to bring project to successful completion through political sensitivity. - Strong written and oral communication skills. - Strong interpersonal skills. - Adept at conducting research into project-related issues and products. - Must be able to learn, understand, and apply new technologies. - Customer service skills is a must.- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial. - Utilize knowledge of defined reference architectures, technology trends and implementation experience to translate business requirements into a system and landscape solution blueprint that represents an end-to-end technical solution.- Provide input for the solution road map, integrating multiple disparate processes, and addressing short and long term organizational needs- Create documentation and presentationsLocation : ChennaiThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
senior managementproject management softwarems projectproblem solving

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