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Distributed Senior Analyst

6.00 to 10.00 Years   Chennai   27 Mar, 2023
Citibank India
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    The Infrastructure Analyst 2 is an individual contributor support role in which required experience must fall within Distributed Operations. The individual in this position is expected to understand and follow CTI Command Center Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence. Maintaining an awareness of all Command Center workflows and automation/efficiency opportunities, they should be able to provide input to management on automation enhancements and workflow optimization opportunities.It is expected that the candidate has demonstrated historical competency in Distributed while also has the technical aptitude to progress towards cross disciplinary technology operations support.Job DescriptionThe Infrastructure Analyst 2 is a senior analyst level role responsible for assisting with distributed server issues, batch support, etc and command center administration activities, including distributed server maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Provide Tier I Technical Support for Citi s global technology infrastructure.Resolve simple, automated and scripted incidentsExecute/Coordinate or implement simple, automated and scripted changes for infrastructure requests.Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams.Troubleshoot and provide client support for technology and infrastructure issues.Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.Document and update incident technical details into ServiceNow ticketing system.Escalate issues to Tier II support if unable to resolve through initial troubleshooting that are within the Command Center operating procedures.Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.Execution of standard operational processes which involve technology and client interfaces.Qualifications:6-10 years of hands on enterprise distributed operations support experienceAs this role involves interacting with Spanish clients, knowledge of Spanish language is preferred.Intermediate understanding of distributed servers and troubleshooting of technology related issuesBasic understanding of batch operations in distributed spaceGood knowledge of ITIL processAble to work well in a fast paced environment and be comfortable in stressful situationsCan effectively communicate with both management as well as non-technical personnel on any technology issues encounteredself-motivated, goal driven and quick learnerKnowledge of ticketing tools like ServiceNow is a plus.Education:Bachelor s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.,

Keyskills :
reportingbasisaccountsresearchclient supporttechnical support

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