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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Cement / Building Material |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Experience:8- 12 yearsJob Code: 170030RDepartment:Service SupportPosition Type:RegularCompetencies RequiredThorough knowledge on all aspects of Customer ExperienceGood Presentation and Data Analysis skillsTeam Management & Interpersonal SkillsVery strong Business Communication & Writing skillsRoles & ResponsibilitiesLead Customer Experience and Loyalty Improvement ProjectsImplementation of Companys CX InitiativesConduct Blue printing exercisesIndentify and develop CX branchesOrganize Inter branch competitions on CXRepresent Gmmco in customer Excellence award program organized by principleOrganize Cross functional Customer Experience Council meetingsImplement Service Operations & Development Assessment (SODA) across branchesManage Customer Insight Programs and Customer Value SurveyCo ordinate with Principle for CX initiativesMonitor and Drive Contamination Control initiatives in identified branches & WorkshopsQualifications and Education RequirementsUG Any Engineering, Masters Any SpecializationKey SkillsCustomer Experience, Business Communication, Data Analysis, Team Management, Service Operation.,
Keyskills :
dataanalysiscustomervalueteammanagementprintbrokeringcustomerinsightserviceoperationscustomerexperiencecontaminationcontrolbusinesscommunicationdevelopmentassessmentwritingloyaltycontrolusi