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Engineer 3 - Service Assurance

Fresher   Chennai, Tamil Nadu   20 Sep, 2025
Comcast Corporation
Job LocationChennai, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a member of the Comcast team, you will be part of a company that merges media and technology to drive innovation and deliver top-notch entertainment and online experiences. Comcast, a Fortune 50 leader, sets the pace in various innovative businesses, offering career opportunities across a wide range of locations and disciplines. We are constantly at the forefront of change, moving swiftly with the help of our exceptional people who bring cutting-edge products and services to life for millions of customers daily. If you share our passion for teamwork, vision to revolutionize industries, and goal to lead the future in media and technology, we encourage you to advance your career with us at Comcast.You will be responsible for actively participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to problems, implementing new products, and maintaining designated areas of engineering. Collaboration with vendors, engineering teams, and peer operations organizations will be crucial in this role. You will work in compliance with industry and Company technical requirements, standards, policies, and procedures, providing technical leadership to junior Engineers and project teams. Your in-depth experience, knowledge, and skills in your discipline will be essential as you integrate business and functional priorities, acting as a key contributor in a complex environment. You may also lead teams or projects and share your expertise.**Core Responsibilities:**- Drive issue resolution by engaging appropriate resources and provide troubleshooting direction.- Advocate for procedures, policies, and processes, ensuring project integration into the operations environment.- Update documentation and knowledge base as products evolve, removing outdated information.- Draft reports on problem investigation and resolution, addressing customer queries.- Establish data and metric systems to track operational workflows, analyze results, identify problem areas, and provide actionable insights.- Exercise independent judgment and discretion in significant matters.- Maintain regular attendance, including nights and weekends, and work overtime as needed.- Fulfill other duties and responsibilities as assigned.**Education:**- Bachelors DegreeWhile holding a Bachelors Degree is preferred, applicants with a combination of coursework and experience or extensive related professional experience will also be considered by Comcast.**Relevant Work Experience:**- 5-7 YearsAt Comcast, employees at all levels are expected to adhere to our Operating Principles, prioritize the customer experience, stay informed about our technology, products, and services, collaborate effectively, participate in the Net Promoter System, drive results and growth, respect and promote inclusion & diversity, and prioritize ethical behavior towards each other, customers, investors, and communities.*Disclaimer:*This job description provides an overview of the general nature and level of responsibilities for this role and is not an exhaustive inventory of all duties, qualifications, and responsibilities.,

Keyskills :
troubleshootingmaintenanceengineeringvendor managementdocumentationdata analysisproblem solvingcustomer communicationtechnical solutions

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