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Engineer- Managed Hosting & Security Services

4.00 to 6.00 Years   Chennai,India   02 Jul, 2023
Tata Communications Limited
Job LocationChennai,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryTelecom / ISP
Functional Areatechnology
EmploymentTypeFull-time

Job Description

Job Family DescriptorBroad outline of the RolePurpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialManagement and administration of multiple flavors of Unix Operating System (RHEL, AIX,SUSE & Solaris).Should be willing to work 24/7 rotational shift operations and should have minimum of 4 years of experience in Unix Technical Support.Size and Scope of Role - No. of direct reportsMajor Responsibilities:

  1. Expertise in Unix Administration on Production Servers with performance tuning and maintenance with outstanding troubleshooting capabilities.
  2. Level 3 Technical support / training to clients for resolving most critical technical issues Identifying performances bottlenecks and take adequate measures to rectify faults on huge environment.
  3. OS Patch management of servers based on defined timelines.
  4. Able to assist and fulfill customer escalations on Incidents and Service requests as per the SLA defined.
  5. Process all Service requests via Change Management process.
  6. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
  7. Coordinate cross department communications when required to assist in resolution of Incidents
  8. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization.
Size and Scope of Role - Total team sizeDesired Skills:As a UNIX Administrator the skills and qualifications will ideally include
  • Sound experience in Linux LVM, VxVM, Solaris SVM & SUSE OS Cluster
  • Ability to work under pressure and meet tight deadlines is required
  • Depth knowledge in ITIL Process (Incident, Change, Problem Management etc).
  • Administering Linux Server High Availability and Disaster Recovery strategies
  • Submitting timely RCA report to the management
  • Should possess analytical, technical and problem-solving skills.
  • Sound knowledge on automation using Ansible, bash script, etc
Size and Scope of Role - Other size parameters
  • Technical understanding of Hardware, Server Operating system and Networking.
  • Excellent written and verbal communication skills are required
  • Very good time management skills are required.
  • Communicates tactfully and effectively both verbally and in writing to customers.
  • Flexibility and adaptability to new technologies as per the business demands.
Minimum qualification & experienceEducation and Experience:
  • Bachelors Degree.
  • Minimum of 2+ years ofexperience
  • One technical certification and ITIL certification would be a plus.
Other knowledge/skillsKey Responsibilities
  • Middleware Competency :
Installation ,Troubleshooting, Performance Fine tuning & Management on following Middleware systemso JBOSSo Websphereo Weblogico TomcatTechnical CompetenciesKnowledge / SkillsCommunication Skills

Keyskills :
High AvailabilityNetworkingUnix AdministrationVxvmAnsibleBash ScriptItil ProcessServer Operating systemSUSE OS ClusterDisaster RecoverySolaris SVMLinux LVMHardware

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