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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Pharma / Biotech |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Handling all incoming & outgoing calls with regard to customersqueries on samples, pickups, registrations, cancellation & samplecollection materialsResponsible for handling Toll Free servicesSupport customers with product information, TAT, and other relatedcommunicationCreate MIS reports to support the management on serviceperformance, Complain register, query resolution matrix and timelinesAnalyze the pre analytical information for understand the customertrends, pre-analytical errors etc.Manage recruiting, training and performance management of customersservice executivesCoordinate and support the customer service team for annualmerit increase process, setting up goals to alien with organizationgoals through LEAD and various methods.Evaluate customer support system and prepare action plans to improvethe customer service departmentImplement Quality Management System for Customer Care departmentEnsure all customer service activities support and strengthen thestrategic objectives of overall organizationResponsible for ensuring 12/7 customer call management,
Keyskills :
qualitymanagementsystemtollfreecustomercarecustomerservicequeryresolutionmanagementsystemqualitymanagementustomersupp