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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Job Title: Executive / Senior Executive Payment Assistance Company Name: One of our top BPO Sector Client Experience: 6 mts+ , Job Location: Chennai Responsible for Revenue Generation by assisting the customers in Payment issues and convincing those customers who are one step away from paying to make the paymentRequired Qualification: Excellent verbal communication; Proficiency in the respective Regional Language Strong Interpersonal Skills Excellent Problem Solving Skills Good knowledge in online commerce, payment gateways, credit card techniques. Core Competencies High degree of Service Orientation Responsive towards every inbound call. Persistence during telecalling and conversion processes Ability to convince, negotiate and persuade the customers and guiding towards payments gateways. Drive for results Should possess very good telecalling experience and capability. Threshold Competencies Action Oriented Interpersonal Effectiveness (Negotiation Skills) Customer Focus Time Management Key Deliverable Assist the customers who have payment issues to pay successfully Convince the customers who are one step away from making the payment to pay Resolve any issues related to payment Ensure the customers are satisfied with their assistance Ensure the conversion ratios are high and meet the set expectation within stated response times.,
Keyskills :
deliverysalesmiserviceorientaactionorientedcustomerservicenegotiationskillscustomerfocuscustomerrelationsproblemsolvingtimemanagementstronginterpersonalskillsrevenuegenerationpaymentgateways