FM specialist IP

Job Description

• Fault Management Engineer is responsible for end to end faults handling ,trouble shooting network issue and resolving problems in respective domain,providing RCA,Coordinating with Vendors & CARE organisations,preparing SLA/Performance reports and meeting with Customers to manage regular operation.
• Fault management of IP /CE technology.
• Work experience/knowledge in MPLS, BGP,OSPF,L2/L3 MPLS VPN.
• Knowledge on IP RAN configuration using Huawei/Alcatel routers will be advantage.
• Good Hands on experience within Huawei/Alcatel/Cisco routers and switches
• Should be ready to work in 24x7 environment. This is a must
• Trouble Ticket handling
• Customer Issue handling
• Ensure to Acknowledge and close TT within SLA/OLA
• Prepare, implement and verify the configuration and integration of a Node /system/services
• Emergency Handling and chronology preparation
• Coordinating with care/vendor team for handling resolved cases
• Interfacing with other Technical Teams
• Coordinating with field team if onsite support required on faults
• Hand over and activity sheet preparation
• Ability to identify problems and act accordingly as per defined CM process
• Ensuring Post check of activities done during MW period.
• Experience in trouble shooting of configuration related issues.
• Preparation of script and Impact analysis for changes that needs to be done in IP nodes
• Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.
• Supporting L1 & L0 engineers in day today activities.

Product knowledge/work experience required :

• Nokia 7210-SAS-X,7705-SAR-8,7750- SR-12E,7750- SR-7
• Huawei ATN910B, ATN950B, S3328, S5300, CX600- X1/X2/X3, CX600- X8, CX600- X16
• Cisco ASRs
• Alcatel 7470,7670, MSC 7270, Lucent GX550, PSAX.

Certification : NRS2, CCNP will be an added advantageKey Tasks * Mission

• Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
• Provide transparency on Key Projects in the Region/Sub Region across Service Businesses

Responsibility

• Provide 24/7 L2 support on relevant elements
• Perform L2 fault and service restoration
• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
• Maintain network baseline document set e.g. life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support

,

Keyskills :
root cause analysislife cycleroot causerelease notesonsite supportdata collectionimpact analysisfault managementsoftware updatesintelligent network