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French Language Specialist, Customer Support Non voice, BPO

2.00 to 4.00 Years   Chennai   02 Jul, 2019
Creative Hands HR Consultancy
Job LocationChennai
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Sales / BD
EmploymentTypeFull-time

Job Description

We have job opportunity with our client for French - Customer Support Job Description for Client E chat French (Semi - voice process)

  • Answer inbound chat, covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
  • Achieve sales targets by effectively communicating benefits of products and services to customers.
  • Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
  • Utilize all available resources to reach out to prospects and turn those prospects into customers
  • Sales through Customer Service
  • All other duties as assigned
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
Job Qualifications:
  • Effective French oral & verbal communication skills
  • Excellent customer service skills and great enthusiasm for helping customers
  • Must be able to prioritize and complete all job duty requirements
  • Must be able to adhere to schedule changes based on department and/or business
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environments
  • Ability to continually display positive attitude.
  • Stay current with system information, changes and updates
Additional Benefits: Attractive incentives and other employee benefits (Exclusive of CTC)Free cab facilities (Home pickup and home drop) Position Summary: Designation: Customer Service Professionals (Non Voice sales Process) Qualification : Non computer science graduates can only apply. Job location: Chennai (Ramanujan IT City). Shift: US Shifts Compensation: 3.17 LPA- 3.33 LPA (Exclusive of sales monthly incentives) Interview Process: Written Chat Assessment (French) Language Assessment (French) Operation Round Client Round Typing Select Assessment

Keyskills :
salesncentivessalesprocesssalestargetscustomersupportvoiceprocess

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