Genesys Routing Developer

2.00 to 7.00 Years Chennai 28 Jul, 2023

Job Location	Chennai
Education	Not Mentioned
Salary	Rs 8 - 18 Lakh/Yr
Industry	IT Services & Consulting
Functional Area	Application Programming / Maintenance
EmploymentType	Full-time

Job Description

Experience in developing Routing workflows using Composer
Extensive SCXML troubleshooting
Experience in Orchestration Server
Extensive knowledge in GRAT
Experience in ECMA scripting
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills

Keyskills :
contact centergenesysecmascriptgenesys frameworkroutingscxml

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Genesys Routing Developer

Job Description

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