GIDA Team Lead

Job Description

• The team owns and operates the backbone GIDA infrastructure Citi Marketplace (CMP) - Citi s standard online request management solution suite and acts as the point of coordination for other associated technology tools It provides governance and control on ID provisioning request management including fully automated workflows
• Responsible for leading a portfolio of applications and manage a group of team who develop and execute security solutions for multiple functional areas Responsible for volume, quality, and timeliness of service delivery of managed portfolio
• Provide security administration oversight for new systems and major system releases by reviewing system security capabilities, recommending improvements as part of the system development lifecycle Full people management responsibility; ensuring motivation and development of the team
• The team s core function is to create, maintain and enhance GIDA s CMP product offering to support the various projects and initiatives of GIDA (covered in the GIDA BoW) and GIDA s technology partners

Key Responsibilities:

• Manage productivity and support to achieve all established service level agreements and management objectives Review and monitor risk and control levels for multi-functional areas on an on-going basis and propose revisions where necessary
• Main interface of external and internal auditors during audits with respect to teams and managed application portfolio
• Support GPO leadership to present ideas, demonstrate results, generate and track implementation progress etc with focus on customer needs and priorities
• Manages the portfolio of Marketplace product creation and enhancements and transformation across various GIDA and GIDA s partners projects
• Lead and oversee Marketplace related implementations and transformations
• Allocate resources as per the demand and prioritization of GIDA
• Provides periodic management reports highlighting key issues and correction action plans; monitors implementation
• Strongly collaborate with GIDA (SDO, Automation, GPS, CRM), business, and technology partners
• Continually identify and recommend areas of improvement in implementation plan, development and test processes and take ownership to make them better
• Monitors execution of all Marketplace projects
• Assist the Site Head / Team Manager to lead the employee engagement activities and liaise with business and site champions to manage action plans against VOE initiatives
• Manage Information Security team of up to ~15/20 analysts (in Manila, Chennai, Budapest and San Antonio) including both officer level full-time employees, overtime-eligible, and contractors that provide Global ID Administration services
• Accountable for team(s) delivery of service within project timeline and minimizing overtime expenses
• Manage risk by analyzing the root cause of security issues for supported applications/systems, impact to business,
• Execute on continuous improvement/optimization efforts of existing processes and procedures
• Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information Moderate but direct impact through close contact with the businesses core activities Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams
• Assist the Site Head / Team Manager and GPO Operations Management to ensure that all management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (eg recruitment, work orders, managing performance, etc)
• Develop and drive a high-performing team by recruiting the right skills sets for the team and conducting regular one-on-one meetings with each full time staff member, ensure appropriate training is provided; encourage personal development plans and deliver specific ongoing feedback at every opportunity
• Significant contributor to planning, driving efficiencies, reducing expenses, and continued evolution of service delivery model

,

• Minimum Bachelors degree
• Minimum 4+ years experience either in an Information Security Administration environment or related field with customer service experience in data management
• IS certification or willingness to earn within 12 months of joining (CISSP, CISM, CISA or Equivalent) is an advantage

Keyskills :
automationscriptnetmanagementoperationssystemrecruitmentlawsactioncismcommunicationjavacitiphpngagementemployee