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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 4.5 - 10 Lakh/Yr |
| Industry | Hotel / Restaurant |
| Functional Area | F&B Service,Front Office / Guest Relations |
| EmploymentType | Full-time |
A Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel.ResponsibilitiesReview arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standardsResponsibilities
Keyskills :
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