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Hadoop Support Manager

4.00 to 7.00 Years   Chennai   08 Aug, 2020
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

  • EDM Sourcing Support Manager who will be responsible for managing support for Enterprise Data Management Big Data platform in Hadoop.
  • The candidate will be responsible for managing production support for sourcing of data in/out of Data Lake in Hadoop.
  • The candidate will be responsible to partner with project team, product engineering team and business leads in ensuring the service levels are met and take end to end ownership of the Production support.
  • The candidate will be responsible for acting on the functional/technical activities of assigned to him/co-staff including incident, problem, and change along with SLA management.
Qualifications:
  • Minimum of 7+ years of experience in a major services organization, with large-scale data or production/project management and oversight experience. Minimum of 3+ years (of the 7 in a banking organization is preferable
  • 3+ years of experience in supporting solutions preferably in the big data world (on Hadoop & eco systems tools) or managed similar roles
  • Demonstrated consulting skills, with change management concepts and strategies, including communication, culture change and performance measurement system design
  • Internally and externally recognized subject matter expert that influence the way things are done
  • Bachelors or Master s Degree
  • Certification in Hadoop, Big data tools & ITIL is desired
Desired Technical Skills:
  • Hadoop & eco systems knowledge
  • Support the Hadoop loading Batches with the tools OOZIE, Apache Ni Fi, Java & Unix knowledge
  • Control-M/Scheduler knowledge
  • Maintaining and troubleshooting the Environment with Ambari, Zookeeper and other tools
  • Write automation scripts for any alerts and monitoring dashboards from automation perspective.
  • Ability to work 24*7 shifts on need basis
a) Relationship Management:
  • Ability to manage senior relationships across all the Business and Functional areas
  • Ability to develop cooperative and constructive working relationships
  • Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
  • Collaborative team player orientation towards work relationships, strong culture awareness
b) Production Support and Decision-making
  • Highly developed skills in managing 24x7 production support comprising of Incident, Problem, Change management and other ITIL phases of production support
  • Ability to break down complex problems and projects into manageable goals
  • Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
  • High severity incident management and situation management skills
  • Knowledge of project financial management
  • Knowledge of SDLC methodologies and best practices including Waterfall Process, Agile methodologies, deployment automation, code reviews, and test driven development.
c) Development
  • Ability to develop technical skills in coaching, mentoring, and teaching on the job to co-staff
  • Effectiveness in building trust, respect and cooperation among teams
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salestechnical supportslacustomer relationsdelivery24x7 production supportbig dataculture changeservice levelsdata managemententerprise datatechnical skillschange managementproduction support

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